General Help Support

Effective Date: April 7th 2026

This Help Centre governs all general enquiries, communications, and client support interactions with Sables Holding LLC (“Sables,” “we,” “us,” or “our”).

1. Scope of Support

Sables provides support in relation to:

  • Sourcing and acquisition enquiries

  • Item-specific requests

  • Ongoing engagements

  • Delivery coordination (where applicable)

  • General service-related enquiries

All communications are handled on a private and discretionary basis.

2. Communication Channels

Clients may contact Sables through officially designated communication channels, including email or Website contact forms.

Sables does not recognise or accept instructions, requests, or representations made through unofficial or third-party communication channels.

3. Response Time

Sables will use commercially reasonable efforts to respond to enquiries within an appropriate timeframe.

However, response times are not guaranteed and may vary based on:

  • Complexity of the request

  • Market conditions

  • Availability of relevant information

  • Jurisdictional or compliance considerations

4. No Obligation to Engage

Submission of an enquiry does not:

  • Create a contractual relationship

  • Guarantee acceptance as a client

  • Obligate Sables to provide services

All engagements are subject to written confirmation.

5. Accuracy of Information

Clients are responsible for ensuring that all information provided to Sables is accurate and complete.

Sables shall not be liable for any delays or issues arising from inaccurate or incomplete information.

Authenticity Guarantee

All items sourced, facilitated, or transacted through Sables are subject to a strict authentication process appropriate to the category of asset.

Sables guarantees that, to the best of its knowledge and based on professional due diligence:

  • All items are authentic and genuine

  • All descriptions are materially accurate at the time of transaction

  • All sourcing is conducted through verified and reputable channels

Authentication may include, where applicable:

  • Third-party expert verification

  • Serial number and provenance checks

  • Brand or manufacturer validation

  • Condition and material assessment

In cases where third-party certification is provided (e.g., brand certificates, independent appraisals, or auction house documentation), such documentation will be disclosed where available.

This guarantee does not extend to:

  • Post-sale alterations or modifications

  • Damage incurred after delivery

  • Misrepresentation by external third parties outside Sables’ control

Shipping and Delivery

Updated April 2026

All Sables orders are processed with a high degree of care, discretion, and logistical precision prior to dispatch.

Each order is subject to a processing period of approximately 5 business days from the time payment is confirmed. This period allows for, where applicable:

  • Authentication and verification procedures

  • Final condition checks

  • Secure packaging and preparation

  • Coordination with insured logistics partners

Sables offers complimentary standard shipping on all orders. All shipments are sent via trusted, trackable, and insured carriers appropriate to the nature and value of the item.

Clients may elect to upgrade their shipment to Sables Handling & Priority Dispatch for a fee of $250 per order, which includes:

  • Priority processing within operational workflow

  • Expedited dispatch scheduling

  • Enhanced insurance coverage aligned with full declared value

  • Elevated handling priority through secure logistics networks

Delivery timelines following dispatch may vary depending on destination, carrier, and customs procedures. While Sables coordinates all shipments with precision, we are not responsible for delays caused by third-party carriers or regulatory authorities.

All shipments are fully insured during transit in accordance with carrier policies. Risk of loss transfers to the client upon confirmed delivery.

Duties & Taxes

Updated April 2026

Sables structures all transactions in accordance with international trade regulations and jurisdiction-specific tax frameworks.

The final amount payable may include the listed item price, as well as any applicable import duties, VAT, GST, or local taxes, depending on the destination country and shipment structure.

Sables does not provide tax or legal advice. Clients are strongly advised to seek independent professional guidance regarding their local tax obligations.

United States

Orders delivered to addresses within the United States are subject to applicable state and local sales tax based on the destination address.

Please note that all shipments originating from Hong Kong are currently subject to US import tariffs in accordance with prevailing US trade policy. These charges are assessed by US Customs and Border Protection upon arrival and remain the sole responsibility of the recipient.

Orders dispatched via client-appointed couriers or private logistics providers may be subject to additional tax assessment depending on item classification and declared value.

Sables does not collect or remit US import duties on behalf of the client. All applicable charges will be communicated directly by the relevant customs authority or carrier upon entry into the United States.

United Kingdom

Orders may be subject to UK VAT and applicable import duties depending on item classification and origin.

International shipments may incur local taxes and duties upon arrival in the destination country.

European Union

Orders delivered within the EU may be subject to local VAT and applicable duties depending on the destination country and item category.

Shipments outside the EU may incur import VAT, taxes, and customs duties upon entry into the destination country.

Switzerland

Orders may be subject to Swiss import VAT and customs duties upon arrival. Additional processing fees may apply depending on carrier handling.

Hong Kong

No local VAT or sales tax is applied at the point of sale. Import duties or taxes may be applied in the destination country for international shipments.

Singapore

Goods and Services Tax (GST) may apply depending on import classification and shipment structure. Additional import duties may apply upon arrival.

International Notes

  • Customs clearance procedures vary by jurisdiction and are the responsibility of the recipient unless otherwise agreed

  • Delivery timelines may be affected by customs processing

  • Any duties, taxes, or import-related charges are the responsibility of the client

Key Principle

All Sables transactions are structured on a delivery-destination basis, meaning all applicable taxes and duties are determined by the final shipping address and the import regulations of that jurisdiction.

For shipping and duties enquiries, please contact us directly at contact@sableshouse.co.

Returns & Refunds

Effective Date: April 7th 2026

This Returns & Refunds Policy governs all return, cancellation, and refund matters relating to transactions facilitated by Sables Holding LLC.

1. General Policy

All transactions facilitated by Sables are considered final unless otherwise expressly agreed in writing.

2. Non-Returnable Transactions

Unless explicitly agreed, the following are non-returnable:

  • Bespoke or commissioned items

  • One-of-one sourced assets

  • Private acquisitions

  • Items designated as final sale

  • Services already rendered

3. Limited Exceptions

Returns or refunds may only be considered where:

  • Required under applicable law

  • Agreed in writing prior to transaction

  • A material misrepresentation is established under contractual terms

4. Cancellation

Orders or transactions may not be cancelled once:

  • Sourcing has commenced

  • A purchase commitment has been made

  • Payment has been processed

5. Refund Processing

Where a refund is approved:

  • Refunds will be issued via the original payment method where possible

  • Processing timelines depend on financial institutions

  • Administrative, transactional, or third-party costs may be deducted

6. Services

All fees relating to sourcing, advisory, or facilitation services are strictly non-refundable once services have commenced.