HELP CENTRE

Effective Date: April 7th 2026

This Help Centre governs all general enquiries, communications, and client support interactions with Sables Holding LLC (“Sables,” “we,” “us,” or “our”).

1. Scope of Support

Sables provides support in relation to:

  • Sourcing and acquisition enquiries

  • Item-specific requests

  • Ongoing engagements

  • Delivery coordination (where applicable)

  • General service-related enquiries

All communications are handled on a private and discretionary basis.

2. Communication Channels

Clients may contact Sables through officially designated communication channels, including email or Website contact forms.

Sables does not recognise or accept instructions, requests, or representations made through unofficial or third-party communication channels.

3. Response Time

Sables will use commercially reasonable efforts to respond to enquiries within an appropriate timeframe.

However, response times are not guaranteed and may vary based on:

  • Complexity of the request

  • Market conditions

  • Availability of relevant information

  • Jurisdictional or compliance considerations

4. No Obligation to Engage

Submission of an enquiry does not:

  • Create a contractual relationship

  • Guarantee acceptance as a client

  • Obligate Sables to provide services

All engagements are subject to written confirmation.

5. Accuracy of Information

Clients are responsible for ensuring that all information provided to Sables is accurate and complete.

Sables shall not be liable for any delays or issues arising from inaccurate or incomplete information.

SHIPPING & DELIVERY

Effective Date: April 7th 2026

This Shipping & Delivery Policy governs all logistics, transportation, and fulfilment-related aspects of transactions facilitated by Sables Holding LLC.

1. Role of Sables

Sables acts solely as a facilitator or coordinator of logistics where applicable and is not a carrier, shipper, or freight provider.

All shipments are executed by independent third-party logistics providers.

2. Third-Party Logistics

Shipping may be conducted through:

  • Insured courier services

  • Specialist fine art logistics providers

  • White-glove delivery services

Sables does not control and is not responsible for the acts, omissions, or performance of such third parties.

3. Risk of Loss & Title Transfer

Unless otherwise agreed in writing:

  • Risk of loss or damage transfers upon delivery to the shipping provider

  • Title transfer is governed by the applicable transaction agreement

Sables bears no responsibility for loss, damage, or delay once risk has transferred.

4. Insurance

Insurance coverage is arranged on a transaction-specific basis and may be:

  • Included via the logistics provider

  • Arranged by the Client

  • Facilitated by Sables upon request

Sables makes no representation as to the adequacy of insurance coverage.

5. International Shipping

For cross-border transactions:

  • The Client is responsible for all import duties, VAT, taxes, and customs charges

  • Customs clearance may delay delivery timelines

  • The Client must comply with all local import laws and regulations

6. Regional Logistics Considerations

United States & Canada

  • Domestic insured shipping or white-glove delivery

  • Signature confirmation required for high-value shipments

United Kingdom & Europe

  • VAT and customs declarations may apply

  • Export documentation may be required

Middle East (including UAE)

  • Private logistics providers are standard

  • Strict customs documentation requirements

Asia (including Hong Kong & Singapore)

  • Regulated import/export environment

  • Enhanced scrutiny on luxury goods and artworks

7. Restricted & Non-Exportable Items

Certain items may be subject to export restrictions, including:

  • Cultural heritage property

  • Archaeological artefacts

  • Items requiring export permits

  • Goods containing regulated or protected materials

Where applicable:

  • Items may not be exported outside their country of origin

  • Delivery may be restricted to domestic transfer

  • Transactions may be conditional upon regulatory approval

Sables will not facilitate any transaction in violation of applicable law.

8. Delivery Timelines

All delivery timelines are estimates only and are not guaranteed.

Sables shall not be liable for delays caused by:

  • Customs authorities

  • Logistics providers

  • Regulatory processes

  • Events beyond reasonable control

RETURNS & REFUNDS

Effective Date: April 7th 2026

This Returns & Refunds Policy governs all return, cancellation, and refund matters relating to transactions facilitated by Sables Holding LLC.

1. General Policy

All transactions facilitated by Sables are considered final unless otherwise expressly agreed in writing.

2. Non-Returnable Transactions

Unless explicitly agreed, the following are non-returnable:

  • Bespoke or commissioned items

  • One-of-one sourced assets

  • Private acquisitions

  • Items designated as final sale

  • Services already rendered

3. Limited Exceptions

Returns or refunds may only be considered where:

  • Required under applicable law

  • Agreed in writing prior to transaction

  • A material misrepresentation is established under contractual terms

4. Cancellation

Orders or transactions may not be cancelled once:

  • Sourcing has commenced

  • A purchase commitment has been made

  • Payment has been processed

5. Refund Processing

Where a refund is approved:

  • Refunds will be issued via the original payment method where possible

  • Processing timelines depend on financial institutions

  • Administrative, transactional, or third-party costs may be deducted

6. Services

All fees relating to sourcing, advisory, or facilitation services are strictly non-refundable once services have commenced.